Shipping Policy

Effective Date: 15/05/2024
Store Name: Hoodiebags
Legal Business Entity: Destiny Lee Sole Proprietor
Business Address: 6409 Providence Farm Ln Apt 7203, Charlotte, NC 28277, United States
Support Email: support@hoodiebags.com
Countries We Ship To: United States, Canada, United Kingdom

1. Introduction

This Shipping Policy explains how orders are processed, packaged, shipped, and delivered by Hoodiebags (“we,” “our,” or “us”). All customers placing an order on our website https://hoodiebags.com agree to the terms described here.

This policy complies with:

• Shopify ecommerce operational standards
  
• U.S., Canadian, and U.K. consumer protection regulations
• FTC guidelines for shipping and fulfillment disclosures

We aim to provide clear, accurate, and trustworthy information about shipping timelines and responsibilities.

2. Order Processing Time

We begin preparing your order as soon as payment is authorized. Processing includes quality checks, packaging, and preparing your shipment for dispatch.

Processing Time Overview

Processing delays may occur during holiday seasons, major sales events, severe weather, or carrier disruptions.

3. Shipping Destinations

We currently ship to the following regions:

If additional countries are added in the future, this policy will be updated accordingly.

4. Estimated Delivery Timeframes

Delivery time begins after your order has been processed and shipped.

Delivery Estimates

Delivery estimates are not guaranteed. External factors such as customs, weather, and carrier capacity may affect timing.

5. Shipping Rates

We use a simple flat-rate shipping model for all orders. Shipping costs do not change based on weight or distance. Rates are based only on the destination country.

Below are our current flat rates:

6. Tracking Information

When your order ships, you will receive an email containing:

• Tracking number
• Tracking URL
• Carrier information (if available)
• Shipment details

Please allow 24–48 hours for tracking updates to appear after the carrier begins scanning the package.

Tracking Status Guide

If tracking does not update for more than 5 business days, contact us at support@hoodiebags.com.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. We are not responsible for:

• Misspelled addresses
• Missing apartment/unit numbers
• Incorrect postal codes
• Undeliverable addresses

If a package returns to us due to an incorrect address:

• Re-shipping fees may apply
• Processing may take additional time

Packages cannot be rerouted once in transit.

8. Delivery Issues & Carrier Delays

Once a package is transferred to the carrier:

• Risk of loss passes to the customer
• Delivery speed is controlled by the carrier, not Hoodiebags
• We cannot guarantee delivery dates

Common causes of carrier delays include:

• Weather conditions
• Operational backlogs
• Customs inspections
• Remote or restricted delivery areas
• Peak shopping seasons

If the package shows “delivered” but cannot be found, please:

1. Check your mailbox, porch, side door, or garage
2. Ask neighbors or building management
3. Wait 24–48 hours for late carrier updates
4. Contact the carrier directly

We cannot issue refunds for orders marked “delivered” unless covered by our Return Policy.

9. Lost, Stolen, or Damaged Packages

Lost Packages

If tracking shows no movement for 10+ business days, please contact us.
We will open an investigation.

Stolen Packages

We are not responsible for stolen packages after delivery.
Customers should use secure locations or carrier pickup services whenever possible.

Damaged Packages

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of packaging & damaged item
• Provide your order number

We will review the case and determine eligibility for replacement.

10. International Shipping, Duties & Taxes

For orders shipped to Canada or the United Kingdom, customers may be responsible for:

• VAT
• Import duties
• Customs processing fees
• Carrier brokerage fees

These charges are not included in product or shipping prices unless explicitly stated.

Customs delays do not qualify for cancellation or refunds.

11. Shipping Restrictions

We cannot ship to:

• Some PO boxes (depending on carrier)
• Restricted locations requiring special permits
• Countries under trade restrictions (not applicable to our active regions)

We also reserve the right to refuse orders flagged for fraud or shipping risk.

12. Order Changes & Cancellations

Once an order is placed:

• Changes cannot be guaranteed
• Address edits may not be possible after processing
• Orders cannot be canceled once shipped

Submit any change requests immediately to support@hoodiebags.com.

13. Pre-Order or Backorder Items

If an item is labeled as pre-order or backorder, estimated shipping dates will be shown on the product page.

Customers agree to extended wait times by purchasing such items.

14. Multiple Shipments

Orders containing multiple items may be shipped in:

• One package, or
• Several packages

This depends on:

• Warehouse availability
• Packaging requirements
• Item-by-item fulfillment timing

There is no extra cost for split shipments.

15. Contact Us

For shipping questions, delivery issues, or tracking assistance, contact us:

Hoodiebags
Email: support@hoodiebags.com
Address: 6409 Providence Farm Ln Apt 7203, Charlotte, NC 28277, United States

We aim to respond within 24–48 hours during business days.