Return & Refund Policy

Effective Date: 15/05/2024
Store Name: Hoodiebags
Legal Business Entity: Destiny Lee Sole Proprietor
Business Address: 6409 Providence Farm Ln Apt 7203, Charlotte, NC 28277, United States
Support Email: support@hoodiebags.com
Website: https://hoodiebags.com

Countries Served: United States, Canada, United Kingdom

Introduction

This Return & Refund Policy explains how returns, replacements, exchanges, and refunds are handled by Hoodiebags (“we,” “our,” or “us”).
Our goal is to provide clear, transparent, and fair return procedures that comply with:

Shopify merchant requirements
FTC consumer protection rules
U.S., Canadian, and U.K. ecommerce expectations
Global refund disclosure standards

By placing an order through https://hoodiebags.com (“the Site”), you agree to all return terms below.

1. 30-Day Return Window

We offer a 30-day return period on eligible items.
You may request a return within 30 calendar days from the date your order is marked as delivered.

To qualify:

The item must be unused
It must be in the same condition as received
All original packaging must be included
Apparel must be unworn, unwashed, and free of odors or stains
Personalized items may not be eligible (see Section 7)

If the 30-day window has passed, we cannot guarantee approval for a return or refund.

2. Eligibility Requirements

To maintain product quality and hygiene standards, all returned items must meet the following criteria:

Condition Requirements

Items must be:

Unused and in new condition
Unworn and unwashed (for apparel)
Free of odors, perfumes, sweat, detergent scents
Free of stains, dust, pet hair, and debris
Undamaged and unaltered
Returned with all included accessories, tags, and packaging

Non-Eligible Conditions

We cannot accept returns of items that are:

Worn, washed, or damaged
Altered or modified after delivery
Missing key components
Returned without packaging
Returned with heavy odors (smoke, perfume, pets)
Marked as “Final Sale”

3. Return Process (Step-by-Step)

To start a return:

1. Contact us at support@hoodiebags.com with:

Full name
Order number
Reason for return
Photos of the item (optional but recommended)

2. Our support team will review your request within 24–48 business hours.

3. If approved, you will receive:

Return authorization confirmation
Return shipping instructions
Return shipping address

4. Ship the item back using the instructions provided.

5. Once the return is received and inspected, we will notify you via email of:

Approval or rejection
Refund amount (if applicable)
Refund processing timeline

4. Return Shipping Costs

Return shipping fees depend on the reason for the return.

Customer-Responsibility Returns

(You pay for return shipping)

Change of mind
Wrong size chosen
Ordered wrong item
No longer needed

Hoodiebags-Responsibility Returns

(We pay for return shipping)

Wrong item shipped
Defective item
Damaged item upon arrival
Item not as described

We may request photo evidence before approving a prepaid return label.

5. Refunds

Refunds are issued to the original payment method only (PayPal for your store).
Once your return is received and inspected, approved refunds will be processed within:

3–7 business days for PayPal
Your bank may require additional time to release funds

Refund Amount

Your refund may include:

Item price
Applicable taxes

Non-Refundable Costs

Original shipping fees
Return shipping fees (unless the return is Hoodiebags’s responsibility)
Customs or import fees (Canada/UK customers)

If a return is rejected, the item may be shipped back to you at your expense.

6. Exchanges

We offer exchanges only for the same item in a different:

Size
Color (if available)
Variant

Exchange eligibility is subject to stock availability.
If the desired variant is out of stock, we will issue a refund instead.

7. Non-Returnable Items

The following items cannot be returned unless defective:

Personalized or custom-made items
Items marked as “Final Sale”
Gift cards
Downloadable or digital products
Items exposed to moisture, damage, or odors

We reserve the right to deny returns if we suspect fraud, abuse, or policy misuse.

8. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery
Provide photos of:

The damaged area
The full product
Packaging / shipping label

Once verified, we will:

Send a free replacement
Or issue a full refund
And provide a prepaid return label (if needed)

We cannot process claims filed after the 48-hour window unless exceptional circumstances apply.

9. Items Lost in Transit

If tracking has not updated for 10+ business days, contact us at:

support@hoodiebags.com

We will investigate with the carrier.
If the carrier confirms loss, we will issue:

A free replacement, or
A full refund

Packages marked as "Delivered" by the carrier are not eligible for loss refunds unless supported by additional evidence.

10. Packages Marked as Delivered but Not Received

When the carrier marks a package as delivered but you did not receive it:

Check around your home (porch, mailbox, side door).
Ask neighbors or building staff.
Confirm with household members.
Wait 24–48 hours for any possible late scans.
Contact your local post office.

Hoodiebags is not responsible for stolen packages after delivery.
We recommend using secure delivery locations whenever possible.

11. International Returns (Canada & U.K.)

For customers in Canada and the United Kingdom:

Duties, VAT, or customs fees paid at delivery are non-refundable
Return shipping costs must be paid by the customer unless the item is defective or incorrect
Customs processing may extend return timelines

12. Return Address

Our return address will be provided after your return request is approved, as we use multiple fulfillment partners.
Returns sent to the wrong address cannot be processed.

13. Order Cancellations

Once an order is placed, we cannot guarantee cancellation.
If the order has already been processed or shipped, customers must follow the standard return process.

Cancellations due to customer error (wrong item ordered, incorrect address) may not be possible.

14. Abuse Prevention & Fraud Screening

We reserve the right to refuse returns or refunds if we suspect: