Return & Refund Policy

Return & Refund Policy

At Hoodiebags, your satisfaction is our primary focus. We understand that purchasing apparel online requires trust, and we want you to be completely confident in your choice. If your hoodie does not meet your expectations, we have established a clear and professional process for returns and refunds to ensure a seamless experience.

This policy applies to all products purchased directly through hoodiebags.com.

1. Return Window

We offer a 30-day return period. You have 30 calendar days from the date you received your item to request a return. If 30 days have elapsed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To ensure a successful return, please confirm that your item meets the following conditions:

• The hoodie must be in its original condition: unworn, unwashed, and with all original tags attached.
• The item must be free from any scents (perfume, smoke), pet hair, or stains.
• The item must be returned in its original packaging.

3. Return Fees & Costs

We believe in a transparent shopping experience without hidden penalties.

• Restocking Fees: We do not charge any restocking fees ($0).
• Return Shipping: Customers are responsible for the cost of shipping the item back to our facility, except in cases where the item received was damaged or incorrect.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Support: Email us at support@hoodiebags.com with your order number and the reason for the return.
2. Approval: Our team will review your request within 24 hours and provide you with the return shipping address and instructions.
3. Ship the Item: Securely package your hoodie and send it to our designated return center. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

5. Refund Processing Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Inspection: Upon arrival, our quality control team will inspect the garment to ensure it meets the eligibility criteria.
• Approval: If approved, your refund will be processed immediately.
• Refund Duration: The funds will be credited back to your original method of payment within 7 business days.

Please note: Depending on your financial institution, it may take additional time for the refund to reflect on your bank statement.

6. Damaged or Incorrect Items

If you receive a hoodie that is defective, damaged during transit, or if we shipped the wrong item, please contact us at support@hoodiebags.com within 48 hours of delivery. In these specific instances, we will cover all costs associated with the return or replacement of the product.

7. Non-Returnable Items

The following items are not eligible for return:

• Items marked as “Final Sale.”
• Gift cards.
• Items that have been personalized or modified at the customer’s request.

Contact & Store Information

If you have any questions regarding your return or the refund process, our professional support team is available to assist you.

• Store Name: Hoodiebags
• Support Email: support@hoodiebags.com
• Address: 1960 Little River Dr, Orange Park, FL 32003, United States
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Summary Table